automates common requests, utilizes chatbots, and employs a robust community-centric knowledge
base. Easily visualize product and service issues for preemptive resolutions across departments.
With Knowledge Management in ServiceNow, you can enable your customers and employees
to answer questions themselves with easy-to-use and intuitive knowledge experiences.
ServiceNow Knowledge Management can provide:
issue resolution. Use a consolidated dashboard to respond to cases,
view the full issue context, and get relevant recommendations.
The ServiceNow CSM Agent Workspace includes:
silos and automates processes across departments for rapid state change and expedited resolutions.
Visual Taskboards in ServiceNow CSM include: