Accelerating Customer Value with ServiceNow CSM
Webinar: Accelerating Customer Value with ServiceNow CSM
Please join ServiceNow and ResultsPositive on March 18th as we demonstrate how organizations attain tangible business outcomes with ServiceNow Customer Service Management and ResultsPositive services. See how you can provide engaging omni-channel customer interactions while managing customer service activities through automated workflows and analytics. We’ll explore:
- ResultsPositive’s Customer Service Management Value Map for ServiceNow and how customers achieve tangible budget savings annually.
- Reducing Customer Service Agent staffing requirements and lowering overall customer service costs through the use of Virtual Agent and Service Portal capabilities.
- How organizations improve Customer Service efficiencies with analytics, predictive intelligence, and associated case resolution metrics.
- Enhancing customer loyalty and revenue growth through engaging multi-channel customer service capabilities.
More About our Presenter:
ResultsPositive – Jon Furner, CEO of ResultsPositive Business Technology Solutions, will present this session. Jon is a 20+ year veteran of the IT service industry with a wealth of experience planning, implementing, and managing complex digital initiatives. He has advised and worked with many Fortune 1000 customers on their IT Management initiatives.
ServiceNow – Jason Daley, Account Executive at ServiceNow will co-present this webinar. Based in Honolulu, Jason has been a trusted advisor of Island customers in the IT service industry for over 20 years. Expert at both enabling new functionality and advising for long-term roadmap success, Jason brings a wealth of knowledge and invaluable experience to this session.
Registrants will be contacted via email with event details. See below for more information, and be sure to contact ResultsPositive with any of your project and resource management questions.
