Dealing with service requests is vital to any organization. Discover how you can streamline and consolidate all core IT processes including incident, problem, and knowledge management. Take control of you service desk & IT service management processes using solutions with built-in ITIL v3 best practices.
Take charge of your assets. Manage your assets across procurement, active lifecycle, and disposals so you can optimize end-to-end asset usage for optimal value and lower costs. See how you can reduce hardware and software costs while improving your ability to make more informed decisions about IT assets.
See what’s going on with your system configuration. Leverage a comprehensive set of tools to collect, store, manage, update, and present data about IT services configuration items and their relationships. See how you can begin to analyze your data and ensure compliance with regulations and guidelines such as Sarbanes-Oxley.
Centralize your incident, change, and problem management
Optimize support activities with knowledge base and service portal
Collect, store, manage, update, and present data about software
Deliver using automated processes and improved collaboration
Critical information in a single view